Terms & Conditions

CANCELLATION DEADLINES AND REFUNDS

All cancellation periods are calculated using calendar days, including weekends and bank holidays, and are based on the start date and scheduled start time of the booked camp or session.

1. 14 or more calendar days before the booking

Cancellations received at least 14 calendar days before the booking starts qualify for either:

• A full refund to the original payment method; or
• Full booking credit towards a future Not Just Sport holiday camp.

2. Between 5 and 13 calendar days before the booking

Cancellations received fewer than 14 calendar days but at least 5 full calendar days before the booking starts qualify for full booking credit only. No cash refund will be offered.

3. Fewer than 5 full calendar days before the booking

Cancellations received fewer than 5 full calendar days before the booking starts will not qualify for a refund or booking credit. Exceptions may be considered by management in exceptional circumstances.

How the five-day deadline works

For camps starting at 9:30am on a Monday, the five-full-calendar-day deadline is 9:30am on the preceding Wednesday.

For example, if a camp starts at 9:30am on Monday 26 October, a cancellation received by 9:30am on Wednesday 21 October is within the five-day credit eligibility window. A cancellation received after that deadline falls within the late-cancellation policy.

LATE COLLECTION POLICY

Please ensure your child is collected on time. Unless we have been informed in advance and an exception has been agreed at the discretion of management, the following late collection charges will apply:

• 10 minutes late: £5
• 15 minutes late: £10
• Every additional 5 minutes: An extra £5

Please note that persistent late collection may result in your child’s space being cancelled.